Improving your customer satisfaction performance
THE RIGHT PERSON THE FIRST TIME. LESS WAITING TIME. SATISFIED CUSTOMERS.
When it comes to running field services teams, there's often a big difference between your processes and the expectations of your customers. You know the difficulties of getting the right person, with the right skills to a job on time, not to mention estimating how long they'll be on site.
Your customers on the other hand only care about their own needs. When will your technician arrive? How long will they need to be here for? Customers aren't so understanding when you say your technician will be on site sometime between 12pm and 4pm. It's a nightmare when trying to achieve high levels of customer satisfaction.
These are the issues that TechCX is designed to solve.
No more waiting around, TechCX provides the ability for your customers to book a service delivery window that suits them and keeps them informed via SMS or E-mail along the way. Combined with Oracle Field Service Cloud you can easily manage your field service team, ensuring you send the right technician, with the right skills, to the right job at the right time.
Our software solution integrates seamlessly with Oracle Field Service Cloud to provide you with a beautifully integrated customer experience solution that supports your customer satisfaction objectives, while providing the additional benefit of providing greater efficiencies in your business, for improved bottom line performance.
TechCX combined with Oracle Field Service Cloud: the perfect solution to keep your customers and your shareholders happy.